feat: 添加订单事件管道与状态流转命令

- 新增 OrderStatusChangedEvent、OrderUrgeEvent 事件类型
- 扩展 EventRoutingKeys（orders.status-changed、orders.urged）
- 丰富 OrderCreatedEvent（StoreId、Channel、DeliveryType 等字段）
- CreateOrderCommandHandler 注入 IEventPublisher 并发布事件
- 新增接单/拒单/出餐完成/确认送达 Command + Handler（4对）
- 新增 MassTransit Consumer（OrderCreated/StatusChanged/Urge → SignalR）
- Program.cs 注册 3 个 Consumer

src/Api/TakeoutSaaS.TenantApi/Consumers/OrderCreatedConsumer.cs

@@ -0,0 +1,35 @@
+using MassTransit;
+using Microsoft.AspNetCore.SignalR;
+using TakeoutSaaS.Application.Messaging.Events;
+using TakeoutSaaS.TenantApi.Hubs;
+
+namespace TakeoutSaaS.TenantApi.Consumers;
+
+/// <summary>
+/// 订单创建事件消费者 — 推送新订单到看板。
+/// </summary>
+public sealed class OrderCreatedConsumer(IHubContext<OrderBoardHub> hubContext)
+    : IConsumer<OrderCreatedEvent>
+{
+    /// <inheritdoc />
+    public async Task Consume(ConsumeContext<OrderCreatedEvent> context)
+    {
+        var e = context.Message;
+        var group = $"store:{e.TenantId}:{e.StoreId}";
+
+        // 1. 推送新订单到对应门店 Group
+        await hubContext.Clients.Group(group).SendAsync("NewOrder", new
+        {
+            e.OrderId,
+            e.OrderNo,
+            e.Amount,
+            e.StoreId,
+            e.Channel,
+            e.DeliveryType,
+            e.CustomerName,
+            e.ItemsSummary,
+            e.TableNo,
+            e.CreatedAt
+        }, context.CancellationToken);
+    }
+}

src/Api/TakeoutSaaS.TenantApi/Consumers/OrderStatusChangedConsumer.cs

@@ -0,0 +1,35 @@
+using MassTransit;
+using Microsoft.AspNetCore.SignalR;
+using TakeoutSaaS.Application.Messaging.Events;
+using TakeoutSaaS.TenantApi.Hubs;
+
+namespace TakeoutSaaS.TenantApi.Consumers;
+
+/// <summary>
+/// 订单状态变更事件消费者 — 推送状态更新到看板。
+/// </summary>
+public sealed class OrderStatusChangedConsumer(IHubContext<OrderBoardHub> hubContext)
+    : IConsumer<OrderStatusChangedEvent>
+{
+    /// <inheritdoc />
+    public async Task Consume(ConsumeContext<OrderStatusChangedEvent> context)
+    {
+        var e = context.Message;
+        var group = $"store:{e.TenantId}:{e.StoreId}";
+
+        // 1. 推送状态变更到对应门店 Group
+        await hubContext.Clients.Group(group).SendAsync("OrderStatusChanged", new
+        {
+            e.OrderId,
+            e.OrderNo,
+            e.OldStatus,
+            e.NewStatus,
+            e.Channel,
+            e.DeliveryType,
+            e.CustomerName,
+            e.ItemsSummary,
+            e.PaidAmount,
+            e.OccurredAt
+        }, context.CancellationToken);
+    }
+}

src/Api/TakeoutSaaS.TenantApi/Consumers/OrderUrgeConsumer.cs

@@ -0,0 +1,29 @@
+using MassTransit;
+using Microsoft.AspNetCore.SignalR;
+using TakeoutSaaS.Application.Messaging.Events;
+using TakeoutSaaS.TenantApi.Hubs;
+
+namespace TakeoutSaaS.TenantApi.Consumers;
+
+/// <summary>
+/// 订单催单事件消费者 — 推送催单通知到看板。
+/// </summary>
+public sealed class OrderUrgeConsumer(IHubContext<OrderBoardHub> hubContext)
+    : IConsumer<OrderUrgeEvent>
+{
+    /// <inheritdoc />
+    public async Task Consume(ConsumeContext<OrderUrgeEvent> context)
+    {
+        var e = context.Message;
+        var group = $"store:{e.TenantId}:{e.StoreId}";
+
+        // 1. 推送催单通知到对应门店 Group
+        await hubContext.Clients.Group(group).SendAsync("OrderUrged", new
+        {
+            e.OrderId,
+            e.OrderNo,
+            e.UrgeCount,
+            e.OccurredAt
+        }, context.CancellationToken);
+    }
+}

src/Application/TakeoutSaaS.Application/App/Orders/Commands/AcceptOrderCommand.cs

@@ -0,0 +1,25 @@
+using MediatR;
+using TakeoutSaaS.Application.App.Orders.Dto;
+
+namespace TakeoutSaaS.Application.App.Orders.Commands;
+
+/// <summary>
+/// 接单命令。
+/// </summary>
+public sealed record AcceptOrderCommand : IRequest<OrderBoardCardDto>
+{
+    /// <summary>
+    /// 订单标识。
+    /// </summary>
+    public required long OrderId { get; init; }
+
+    /// <summary>
+    /// 租户标识。
+    /// </summary>
+    public required long TenantId { get; init; }
+
+    /// <summary>
+    /// 操作人标识。
+    /// </summary>
+    public long? OperatorId { get; init; }
+}

src/Application/TakeoutSaaS.Application/App/Orders/Commands/CompletePreparationCommand.cs

@@ -0,0 +1,25 @@
+using MediatR;
+using TakeoutSaaS.Application.App.Orders.Dto;
+
+namespace TakeoutSaaS.Application.App.Orders.Commands;
+
+/// <summary>
+/// 出餐完成命令。
+/// </summary>
+public sealed record CompletePreparationCommand : IRequest<OrderBoardCardDto>
+{
+    /// <summary>
+    /// 订单标识。
+    /// </summary>
+    public required long OrderId { get; init; }
+
+    /// <summary>
+    /// 租户标识。
+    /// </summary>
+    public required long TenantId { get; init; }
+
+    /// <summary>
+    /// 操作人标识。
+    /// </summary>
+    public long? OperatorId { get; init; }
+}

src/Application/TakeoutSaaS.Application/App/Orders/Commands/ConfirmDeliveryCommand.cs

@@ -0,0 +1,25 @@
+using MediatR;
+using TakeoutSaaS.Application.App.Orders.Dto;
+
+namespace TakeoutSaaS.Application.App.Orders.Commands;
+
+/// <summary>
+/// 确认送达/取餐命令。
+/// </summary>
+public sealed record ConfirmDeliveryCommand : IRequest<OrderBoardCardDto>
+{
+    /// <summary>
+    /// 订单标识。
+    /// </summary>
+    public required long OrderId { get; init; }
+
+    /// <summary>
+    /// 租户标识。
+    /// </summary>
+    public required long TenantId { get; init; }
+
+    /// <summary>
+    /// 操作人标识。
+    /// </summary>
+    public long? OperatorId { get; init; }
+}

src/Application/TakeoutSaaS.Application/App/Orders/Commands/RejectOrderCommand.cs

@@ -0,0 +1,30 @@
+using MediatR;
+using TakeoutSaaS.Application.App.Orders.Dto;
+
+namespace TakeoutSaaS.Application.App.Orders.Commands;
+
+/// <summary>
+/// 拒单命令。
+/// </summary>
+public sealed record RejectOrderCommand : IRequest<OrderBoardCardDto>
+{
+    /// <summary>
+    /// 订单标识。
+    /// </summary>
+    public required long OrderId { get; init; }
+
+    /// <summary>
+    /// 租户标识。
+    /// </summary>
+    public required long TenantId { get; init; }
+
+    /// <summary>
+    /// 拒单原因。
+    /// </summary>
+    public required string Reason { get; init; }
+
+    /// <summary>
+    /// 操作人标识。
+    /// </summary>
+    public long? OperatorId { get; init; }
+}

src/Application/TakeoutSaaS.Application/App/Orders/Handlers/AcceptOrderCommandHandler.cs

@@ -0,0 +1,98 @@
+using MediatR;
+using Microsoft.Extensions.Logging;
+using TakeoutSaaS.Application.App.Orders.Commands;
+using TakeoutSaaS.Application.App.Orders.Dto;
+using TakeoutSaaS.Application.Messaging;
+using TakeoutSaaS.Application.Messaging.Abstractions;
+using TakeoutSaaS.Application.Messaging.Events;
+using TakeoutSaaS.Domain.Orders.Entities;
+using TakeoutSaaS.Domain.Orders.Enums;
+using TakeoutSaaS.Domain.Orders.Repositories;
+using TakeoutSaaS.Shared.Abstractions.Constants;
+using TakeoutSaaS.Shared.Abstractions.Exceptions;
+using TakeoutSaaS.Shared.Abstractions.Ids;
+
+namespace TakeoutSaaS.Application.App.Orders.Handlers;
+
+/// <summary>
+/// 接单命令处理器。
+/// </summary>
+public sealed class AcceptOrderCommandHandler(
+    IOrderRepository orderRepository,
+    IEventPublisher eventPublisher,
+    IIdGenerator idGenerator,
+    ILogger<AcceptOrderCommandHandler> logger)
+    : IRequestHandler<AcceptOrderCommand, OrderBoardCardDto>
+{
+    /// <inheritdoc />
+    public async Task<OrderBoardCardDto> Handle(AcceptOrderCommand request, CancellationToken cancellationToken)
+    {
+        // 1. 查找订单
+        var order = await orderRepository.FindByIdAsync(request.OrderId, request.TenantId, cancellationToken)
+            ?? throw new BusinessException(ErrorCodes.NotFound, "订单不存在");
+
+        // 2. 校验状态
+        if (order.Status != OrderStatus.AwaitingPreparation)
+        {
+            throw new BusinessException(ErrorCodes.BadRequest, $"当前状态 {order.Status} 不允许接单");
+        }
+
+        // 3. 更新状态
+        var oldStatus = order.Status;
+        order.Status = OrderStatus.InProgress;
+
+        // 4. 写入状态流转记录
+        var history = new OrderStatusHistory
+        {
+            Id = idGenerator.NextId(),
+            OrderId = order.Id,
+            TenantId = order.TenantId,
+            Status = OrderStatus.InProgress,
+            OperatorId = request.OperatorId,
+            Notes = "商户接单",
+            OccurredAt = DateTime.UtcNow
+        };
+
+        await orderRepository.UpdateOrderAsync(order, cancellationToken);
+        await orderRepository.AddStatusHistoryAsync(history, cancellationToken);
+        await orderRepository.SaveChangesAsync(cancellationToken);
+
+        // 5. 发布状态变更事件
+        await eventPublisher.PublishAsync(EventRoutingKeys.OrderStatusChanged, new OrderStatusChangedEvent
+        {
+            OrderId = order.Id,
+            OrderNo = order.OrderNo,
+            TenantId = order.TenantId,
+            StoreId = order.StoreId,
+            OldStatus = (int)oldStatus,
+            NewStatus = (int)order.Status,
+            Channel = (int)order.Channel,
+            DeliveryType = (int)order.DeliveryType,
+            CustomerName = order.CustomerName,
+            PaidAmount = order.PaidAmount,
+            OccurredAt = history.OccurredAt
+        }, cancellationToken);
+
+        // 6. 记录日志
+        logger.LogInformation("接单 {OrderNo} ({OrderId})", order.OrderNo, order.Id);
+
+        // 7. 返回看板卡片 DTO
+        return MapToCardDto(order);
+    }
+
+    private static OrderBoardCardDto MapToCardDto(Order order) => new()
+    {
+        Id = order.Id,
+        OrderNo = order.OrderNo,
+        StoreId = order.StoreId,
+        Channel = order.Channel,
+        DeliveryType = order.DeliveryType,
+        Status = order.Status,
+        CustomerName = order.CustomerName,
+        CustomerPhone = order.CustomerPhone,
+        TableNo = order.TableNo,
+        QueueNumber = order.QueueNumber,
+        PaidAmount = order.PaidAmount,
+        CreatedAt = order.CreatedAt
+    };
+}

src/Application/TakeoutSaaS.Application/App/Orders/Handlers/CompletePreparationCommandHandler.cs

@@ -0,0 +1,98 @@
+using MediatR;
+using Microsoft.Extensions.Logging;
+using TakeoutSaaS.Application.App.Orders.Commands;
+using TakeoutSaaS.Application.App.Orders.Dto;
+using TakeoutSaaS.Application.Messaging;
+using TakeoutSaaS.Application.Messaging.Abstractions;
+using TakeoutSaaS.Application.Messaging.Events;
+using TakeoutSaaS.Domain.Orders.Entities;
+using TakeoutSaaS.Domain.Orders.Enums;
+using TakeoutSaaS.Domain.Orders.Repositories;
+using TakeoutSaaS.Shared.Abstractions.Constants;
+using TakeoutSaaS.Shared.Abstractions.Exceptions;
+using TakeoutSaaS.Shared.Abstractions.Ids;
+
+namespace TakeoutSaaS.Application.App.Orders.Handlers;
+
+/// <summary>
+/// 出餐完成命令处理器。
+/// </summary>
+public sealed class CompletePreparationCommandHandler(
+    IOrderRepository orderRepository,
+    IEventPublisher eventPublisher,
+    IIdGenerator idGenerator,
+    ILogger<CompletePreparationCommandHandler> logger)
+    : IRequestHandler<CompletePreparationCommand, OrderBoardCardDto>
+{
+    /// <inheritdoc />
+    public async Task<OrderBoardCardDto> Handle(CompletePreparationCommand request, CancellationToken cancellationToken)
+    {
+        // 1. 查找订单
+        var order = await orderRepository.FindByIdAsync(request.OrderId, request.TenantId, cancellationToken)
+            ?? throw new BusinessException(ErrorCodes.NotFound, "订单不存在");
+
+        // 2. 校验状态
+        if (order.Status != OrderStatus.InProgress)
+        {
+            throw new BusinessException(ErrorCodes.BadRequest, $"当前状态 {order.Status} 不允许标记出餐完成");
+        }
+
+        // 3. 更新状态
+        var oldStatus = order.Status;
+        order.Status = OrderStatus.Ready;
+
+        // 4. 写入状态流转记录
+        var history = new OrderStatusHistory
+        {
+            Id = idGenerator.NextId(),
+            OrderId = order.Id,
+            TenantId = order.TenantId,
+            Status = OrderStatus.Ready,
+            OperatorId = request.OperatorId,
+            Notes = "出餐完成",
+            OccurredAt = DateTime.UtcNow
+        };
+
+        await orderRepository.UpdateOrderAsync(order, cancellationToken);
+        await orderRepository.AddStatusHistoryAsync(history, cancellationToken);
+        await orderRepository.SaveChangesAsync(cancellationToken);
+
+        // 5. 发布状态变更事件
+        await eventPublisher.PublishAsync(EventRoutingKeys.OrderStatusChanged, new OrderStatusChangedEvent
+        {
+            OrderId = order.Id,
+            OrderNo = order.OrderNo,
+            TenantId = order.TenantId,
+            StoreId = order.StoreId,
+            OldStatus = (int)oldStatus,
+            NewStatus = (int)order.Status,
+            Channel = (int)order.Channel,
+            DeliveryType = (int)order.DeliveryType,
+            CustomerName = order.CustomerName,
+            PaidAmount = order.PaidAmount,
+            OccurredAt = history.OccurredAt
+        }, cancellationToken);
+
+        // 6. 记录日志
+        logger.LogInformation("出餐完成 {OrderNo} ({OrderId})", order.OrderNo, order.Id);
+
+        // 7. 返回看板卡片 DTO
+        return MapToCardDto(order);
+    }
+
+    private static OrderBoardCardDto MapToCardDto(Order order) => new()
+    {
+        Id = order.Id,
+        OrderNo = order.OrderNo,
+        StoreId = order.StoreId,
+        Channel = order.Channel,
+        DeliveryType = order.DeliveryType,
+        Status = order.Status,
+        CustomerName = order.CustomerName,
+        CustomerPhone = order.CustomerPhone,
+        TableNo = order.TableNo,
+        QueueNumber = order.QueueNumber,
+        PaidAmount = order.PaidAmount,
+        CreatedAt = order.CreatedAt
+    };
+}

src/Application/TakeoutSaaS.Application/App/Orders/Handlers/ConfirmDeliveryCommandHandler.cs

@@ -0,0 +1,99 @@
+using MediatR;
+using Microsoft.Extensions.Logging;
+using TakeoutSaaS.Application.App.Orders.Commands;
+using TakeoutSaaS.Application.App.Orders.Dto;
+using TakeoutSaaS.Application.Messaging;
+using TakeoutSaaS.Application.Messaging.Abstractions;
+using TakeoutSaaS.Application.Messaging.Events;
+using TakeoutSaaS.Domain.Orders.Entities;
+using TakeoutSaaS.Domain.Orders.Enums;
+using TakeoutSaaS.Domain.Orders.Repositories;
+using TakeoutSaaS.Shared.Abstractions.Constants;
+using TakeoutSaaS.Shared.Abstractions.Exceptions;
+using TakeoutSaaS.Shared.Abstractions.Ids;
+
+namespace TakeoutSaaS.Application.App.Orders.Handlers;
+
+/// <summary>
+/// 确认送达/取餐命令处理器。
+/// </summary>
+public sealed class ConfirmDeliveryCommandHandler(
+    IOrderRepository orderRepository,
+    IEventPublisher eventPublisher,
+    IIdGenerator idGenerator,
+    ILogger<ConfirmDeliveryCommandHandler> logger)
+    : IRequestHandler<ConfirmDeliveryCommand, OrderBoardCardDto>
+{
+    /// <inheritdoc />
+    public async Task<OrderBoardCardDto> Handle(ConfirmDeliveryCommand request, CancellationToken cancellationToken)
+    {
+        // 1. 查找订单
+        var order = await orderRepository.FindByIdAsync(request.OrderId, request.TenantId, cancellationToken)
+            ?? throw new BusinessException(ErrorCodes.NotFound, "订单不存在");
+
+        // 2. 校验状态
+        if (order.Status != OrderStatus.Ready)
+        {
+            throw new BusinessException(ErrorCodes.BadRequest, $"当前状态 {order.Status} 不允许确认送达");
+        }
+
+        // 3. 更新状态
+        var oldStatus = order.Status;
+        order.Status = OrderStatus.Completed;
+        order.FinishedAt = DateTime.UtcNow;
+
+        // 4. 写入状态流转记录
+        var history = new OrderStatusHistory
+        {
+            Id = idGenerator.NextId(),
+            OrderId = order.Id,
+            TenantId = order.TenantId,
+            Status = OrderStatus.Completed,
+            OperatorId = request.OperatorId,
+            Notes = "确认送达/取餐",
+            OccurredAt = DateTime.UtcNow
+        };
+
+        await orderRepository.UpdateOrderAsync(order, cancellationToken);
+        await orderRepository.AddStatusHistoryAsync(history, cancellationToken);
+        await orderRepository.SaveChangesAsync(cancellationToken);
+
+        // 5. 发布状态变更事件
+        await eventPublisher.PublishAsync(EventRoutingKeys.OrderStatusChanged, new OrderStatusChangedEvent
+        {
+            OrderId = order.Id,
+            OrderNo = order.OrderNo,
+            TenantId = order.TenantId,
+            StoreId = order.StoreId,
+            OldStatus = (int)oldStatus,
+            NewStatus = (int)order.Status,
+            Channel = (int)order.Channel,
+            DeliveryType = (int)order.DeliveryType,
+            CustomerName = order.CustomerName,
+            PaidAmount = order.PaidAmount,
+            OccurredAt = history.OccurredAt
+        }, cancellationToken);
+
+        // 6. 记录日志
+        logger.LogInformation("确认送达 {OrderNo} ({OrderId})", order.OrderNo, order.Id);
+
+        // 7. 返回看板卡片 DTO
+        return MapToCardDto(order);
+    }
+
+    private static OrderBoardCardDto MapToCardDto(Order order) => new()
+    {
+        Id = order.Id,
+        OrderNo = order.OrderNo,
+        StoreId = order.StoreId,
+        Channel = order.Channel,
+        DeliveryType = order.DeliveryType,
+        Status = order.Status,
+        CustomerName = order.CustomerName,
+        CustomerPhone = order.CustomerPhone,
+        TableNo = order.TableNo,
+        QueueNumber = order.QueueNumber,
+        PaidAmount = order.PaidAmount,
+        CreatedAt = order.CreatedAt
+    };
+}

src/Application/TakeoutSaaS.Application/App/Orders/Handlers/CreateOrderCommandHandler.cs

@@ -2,6 +2,9 @@ using MediatR;
 using Microsoft.Extensions.Logging;
 using TakeoutSaaS.Application.App.Orders.Commands;
 using TakeoutSaaS.Application.App.Orders.Dto;
+using TakeoutSaaS.Application.Messaging;
+using TakeoutSaaS.Application.Messaging.Abstractions;
+using TakeoutSaaS.Application.Messaging.Events;
 using TakeoutSaaS.Domain.Orders.Entities;
 using TakeoutSaaS.Domain.Orders.Repositories;
 using TakeoutSaaS.Shared.Abstractions.Ids;
@@ -14,6 +17,7 @@ namespace TakeoutSaaS.Application.App.Orders.Handlers;
 public sealed class CreateOrderCommandHandler(
     IOrderRepository orderRepository,
     IIdGenerator idGenerator,
+    IEventPublisher eventPublisher,
     ILogger<CreateOrderCommandHandler> logger)
     : IRequestHandler<CreateOrderCommand, OrderDto>
 {
@@ -81,10 +85,31 @@ public sealed class CreateOrderCommandHandler(
 
         await orderRepository.SaveChangesAsync(cancellationToken);
 
-        // 5. 记录日志
+        // 5. 发布订单创建事件
+        var itemsSummary = items.Count > 0
+            ? string.Join("、", items.Take(3).Select(x => x.ProductName))
+              + (items.Count > 3 ? $" 等{items.Count}件" : string.Empty)
+            : string.Empty;
+
+        await eventPublisher.PublishAsync(EventRoutingKeys.OrderCreated, new OrderCreatedEvent
+        {
+            OrderId = order.Id,
+            OrderNo = order.OrderNo,
+            Amount = order.PaidAmount,
+            TenantId = order.TenantId,
+            StoreId = order.StoreId,
+            Channel = (int)order.Channel,
+            DeliveryType = (int)order.DeliveryType,
+            CustomerName = order.CustomerName,
+            ItemsSummary = itemsSummary,
+            TableNo = order.TableNo,
+            CreatedAt = order.CreatedAt
+        }, cancellationToken);
+
+        // 6. 记录日志
         logger.LogInformation("创建订单 {OrderNo} ({OrderId})", order.OrderNo, order.Id);
 
-        // 6. 返回 DTO
+        // 7. 返回 DTO
         return MapToDto(order, items, [], []);
     }
 

src/Application/TakeoutSaaS.Application/App/Orders/Handlers/RejectOrderCommandHandler.cs

@@ -0,0 +1,100 @@
+using MediatR;
+using Microsoft.Extensions.Logging;
+using TakeoutSaaS.Application.App.Orders.Commands;
+using TakeoutSaaS.Application.App.Orders.Dto;
+using TakeoutSaaS.Application.Messaging;
+using TakeoutSaaS.Application.Messaging.Abstractions;
+using TakeoutSaaS.Application.Messaging.Events;
+using TakeoutSaaS.Domain.Orders.Entities;
+using TakeoutSaaS.Domain.Orders.Enums;
+using TakeoutSaaS.Domain.Orders.Repositories;
+using TakeoutSaaS.Shared.Abstractions.Constants;
+using TakeoutSaaS.Shared.Abstractions.Exceptions;
+using TakeoutSaaS.Shared.Abstractions.Ids;
+
+namespace TakeoutSaaS.Application.App.Orders.Handlers;
+
+/// <summary>
+/// 拒单命令处理器。
+/// </summary>
+public sealed class RejectOrderCommandHandler(
+    IOrderRepository orderRepository,
+    IEventPublisher eventPublisher,
+    IIdGenerator idGenerator,
+    ILogger<RejectOrderCommandHandler> logger)
+    : IRequestHandler<RejectOrderCommand, OrderBoardCardDto>
+{
+    /// <inheritdoc />
+    public async Task<OrderBoardCardDto> Handle(RejectOrderCommand request, CancellationToken cancellationToken)
+    {
+        // 1. 查找订单
+        var order = await orderRepository.FindByIdAsync(request.OrderId, request.TenantId, cancellationToken)
+            ?? throw new BusinessException(ErrorCodes.NotFound, "订单不存在");
+
+        // 2. 校验状态
+        if (order.Status != OrderStatus.AwaitingPreparation)
+        {
+            throw new BusinessException(ErrorCodes.BadRequest, $"当前状态 {order.Status} 不允许拒单");
+        }
+
+        // 3. 更新状态
+        var oldStatus = order.Status;
+        order.Status = OrderStatus.Cancelled;
+        order.CancelledAt = DateTime.UtcNow;
+        order.CancelReason = request.Reason;
+
+        // 4. 写入状态流转记录
+        var history = new OrderStatusHistory
+        {
+            Id = idGenerator.NextId(),
+            OrderId = order.Id,
+            TenantId = order.TenantId,
+            Status = OrderStatus.Cancelled,
+            OperatorId = request.OperatorId,
+            Notes = $"商户拒单：{request.Reason}",
+            OccurredAt = DateTime.UtcNow
+        };
+
+        await orderRepository.UpdateOrderAsync(order, cancellationToken);
+        await orderRepository.AddStatusHistoryAsync(history, cancellationToken);
+        await orderRepository.SaveChangesAsync(cancellationToken);
+
+        // 5. 发布状态变更事件
+        await eventPublisher.PublishAsync(EventRoutingKeys.OrderStatusChanged, new OrderStatusChangedEvent
+        {
+            OrderId = order.Id,
+            OrderNo = order.OrderNo,
+            TenantId = order.TenantId,
+            StoreId = order.StoreId,
+            OldStatus = (int)oldStatus,
+            NewStatus = (int)order.Status,
+            Channel = (int)order.Channel,
+            DeliveryType = (int)order.DeliveryType,
+            CustomerName = order.CustomerName,
+            PaidAmount = order.PaidAmount,
+            OccurredAt = history.OccurredAt
+        }, cancellationToken);
+
+        // 6. 记录日志
+        logger.LogInformation("拒单 {OrderNo} ({OrderId})，原因：{Reason}", order.OrderNo, order.Id, request.Reason);
+
+        // 7. 返回看板卡片 DTO
+        return MapToCardDto(order);
+    }
+
+    private static OrderBoardCardDto MapToCardDto(Order order) => new()
+    {
+        Id = order.Id,
+        OrderNo = order.OrderNo,
+        StoreId = order.StoreId,
+        Channel = order.Channel,
+        DeliveryType = order.DeliveryType,
+        Status = order.Status,
+        CustomerName = order.CustomerName,
+        CustomerPhone = order.CustomerPhone,
+        TableNo = order.TableNo,
+        QueueNumber = order.QueueNumber,
+        PaidAmount = order.PaidAmount,
+        CreatedAt = order.CreatedAt
+    };
+}

src/Application/TakeoutSaaS.Application/Messaging/EventRoutingKeys.cs

@@ -10,6 +10,16 @@ public static class EventRoutingKeys
     /// </summary>
     public const string OrderCreated = "orders.created";
 
+    /// <summary>
+    /// 订单状态变更事件路由键。
+    /// </summary>
+    public const string OrderStatusChanged = "orders.status-changed";
+
+    /// <summary>
+    /// 订单催单事件路由键。
+    /// </summary>
+    public const string OrderUrged = "orders.urged";
+
     /// <summary>
     /// 支付成功事件路由键。
     /// </summary>

src/Application/TakeoutSaaS.Application/Messaging/Events/OrderCreatedEvent.cs

@@ -25,6 +25,36 @@ public sealed class OrderCreatedEvent
     /// </summary>
     public long TenantId { get; init; }
 
+    /// <summary>
+    /// 门店标识。
+    /// </summary>
+    public long StoreId { get; init; }
+
+    /// <summary>
+    /// 下单渠道。
+    /// </summary>
+    public int Channel { get; init; }
+
+    /// <summary>
+    /// 履约类型。
+    /// </summary>
+    public int DeliveryType { get; init; }
+
+    /// <summary>
+    /// 顾客姓名。
+    /// </summary>
+    public string? CustomerName { get; init; }
+
+    /// <summary>
+    /// 商品摘要。
+    /// </summary>
+    public string? ItemsSummary { get; init; }
+
+    /// <summary>
+    /// 桌号。
+    /// </summary>
+    public string? TableNo { get; init; }
+
     /// <summary>
     /// 创建时间（UTC）。
     /// </summary>

src/Application/TakeoutSaaS.Application/Messaging/Events/OrderStatusChangedEvent.cs

@@ -0,0 +1,67 @@
+namespace TakeoutSaaS.Application.Messaging.Events;
+
+/// <summary>
+/// 订单状态变更事件。
+/// </summary>
+public sealed class OrderStatusChangedEvent
+{
+    /// <summary>
+    /// 订单标识。
+    /// </summary>
+    public long OrderId { get; init; }
+
+    /// <summary>
+    /// 订单编号。
+    /// </summary>
+    public string OrderNo { get; init; } = string.Empty;
+
+    /// <summary>
+    /// 所属租户。
+    /// </summary>
+    public long TenantId { get; init; }
+
+    /// <summary>
+    /// 门店标识。
+    /// </summary>
+    public long StoreId { get; init; }
+
+    /// <summary>
+    /// 变更前状态。
+    /// </summary>
+    public int OldStatus { get; init; }
+
+    /// <summary>
+    /// 变更后状态。
+    /// </summary>
+    public int NewStatus { get; init; }
+
+    /// <summary>
+    /// 下单渠道。
+    /// </summary>
+    public int Channel { get; init; }
+
+    /// <summary>
+    /// 履约类型。
+    /// </summary>
+    public int DeliveryType { get; init; }
+
+    /// <summary>
+    /// 顾客姓名。
+    /// </summary>
+    public string? CustomerName { get; init; }
+
+    /// <summary>
+    /// 商品摘要。
+    /// </summary>
+    public string? ItemsSummary { get; init; }
+
+    /// <summary>
+    /// 实付金额。
+    /// </summary>
+    public decimal PaidAmount { get; init; }
+
+    /// <summary>
+    /// 发生时间（UTC）。
+    /// </summary>
+    public DateTime OccurredAt { get; init; }
+}

src/Application/TakeoutSaaS.Application/Messaging/Events/OrderUrgeEvent.cs

@@ -0,0 +1,37 @@
+namespace TakeoutSaaS.Application.Messaging.Events;
+
+/// <summary>
+/// 订单催单事件。
+/// </summary>
+public sealed class OrderUrgeEvent
+{
+    /// <summary>
+    /// 订单标识。
+    /// </summary>
+    public long OrderId { get; init; }
+
+    /// <summary>
+    /// 订单编号。
+    /// </summary>
+    public string OrderNo { get; init; } = string.Empty;
+
+    /// <summary>
+    /// 所属租户。
+    /// </summary>
+    public long TenantId { get; init; }
+
+    /// <summary>
+    /// 门店标识。
+    /// </summary>
+    public long StoreId { get; init; }
+
+    /// <summary>
+    /// 催单次数。
+    /// </summary>
+    public int UrgeCount { get; init; }
+
+    /// <summary>
+    /// 发生时间（UTC）。
+    /// </summary>
+    public DateTime OccurredAt { get; init; }
+}